Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

(TCSI): Residents and businesses in the townships of Noro, Gizo and Munda in the Western Province and Auki in Malaita can now access broadband internet services on their mobile phones.

This is after the country’s biggest mobile network operator, Our Telekom announced that the service went live in the provincial locations today.