Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

The Commission regulates the telecommunications sector through licensing. No person or entity may provide telecommunication services or use radio frequencies or radio equipment for such services in Solomon Islands except with a service licence or a radio frequency spectrum licence or exemption (from the requirement for a licence) issued by the Commission.

The Commission issues two types of licences:

Service Licences

Radio Spectrum Licences

More on Licensing

Licence Enforcement

Domain Names