Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint
  • Internet Service Users
  • Internet Penetration
  • Economic Metrics
  • Mobile Metrics

Market Progress Indicators

Indicator
2010
Actual
2016
Actual

2017
Actual

 2018
Actual
Mobile Subscribers 115,500 416,572 465,331 482,029
Mobile Penetration (Calculated) 20.0% 71.0% 78.2% 80.0%
Mobile Coverage (Calculated) 20.0% 93.0% 94% 95%
Fixed Lines 8,400 7,405 7,405 7,430
Internet Subscriber:   3G/4G
Mobile (3G) 8,205 77,100 114,023 114,249
Wireless 127 76 82 79
ADSL 1,359 1,272 1,084 987
DSL 1,163 360 360 143
Internet Penetration:    
Mobile (Broadband) 1.80% 13.30% 19.16% 20.00%
Fixed Line (ADSL) 0.20% 0.22% 0.18% 0.16%
Internet Providers (Active) 1 3 3 3
Gross Total Revenue (USD Millions) ** 48 368.8 380
Number of Mobile Service Operators 2 2 2 2
Class Licences Registered Nil 28 26 TBC

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