Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

The Commission is obliged under the pdf Telecommunications Act (2009) (627 KB) to generally seek to develop expertise and experience in telecommunications regulations among Solomon Islands nationals. Most of the Commission’s professional staff have been with the Commission since its inception. They each receive specialised training in keeping with their roles and professional qualifications and expertise. This training is most often undertaken in conjunction with the Commission’s participation in events run by the International Telecommunications Union (ITU), the regional body the Asia-Pacific Telecommunity (APT) and the Pacific Islands Telecommunications Association (PITA).

More Information

The Commission Team

The Commission as Regulator

The Telecommunications Market

International Telecommunications Affairs