Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

(TCSI): Solomon Islands is among a list of 25 countries and territories in the Asia Pacific Region that will benefit from satellite broadband services offered by satellite broadband company, Kacific.

Kacific 1 is Kacific Broadband Satellites’ first communication satellite and entered into commercial service on Monday this week, ready to support customers across the Asia Pacific.

(TCSI): Solomon Islands Ministry of Communication and Aviation (MCA) launched a radio program today, aimed at informing citizens about the upcoming plans and activities of the Ministry.

The initiative is part of a wider government push towards being more transparent about its activities and to encourage public participation in formulation of sector relevant policies and legislation.

A pivot towards this transparent and inclusive form of government began with the Prime Minister’s launching of a DFAT sponsored Solomon Islands Government (SIG) online portal in Honiara last week.

Increasingly, the government has opted for wider reaching mediums such as internet based and broadcast mediums to deliver services and information to the Solomon Islands public.