Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

The Commission's Market and Competition Unit is responsible for the management of the Commissions efforts to create a soundly functioning telecommunications service provider market in the Solomon Islands through effective liberalisation and, where necessary, regulation of the market. The Unit's function covers three broad areas: 

  1. Market Intelligence
  2. Market Regulation
  3. Collection of data


The statistical information on the Solomon Islands telecommunications market and benchmark data from other countries is collected and analysed by the Market Intelligent & Competition Unit (MIC). The MIC Unit informs stakeholders of the development of competition in the Solomon Islands Telecommunication market by means of research through its quarterly and annual key data report.

Additional data from consultations and also in the form of end-user surveys provides an insight into the use of electronic communications and postal services by both businesses and consumers in Solomon Islands.

Additionally, information on the Solomon Islands telecommunications market is provided to external organisations for the purposes of benchmarking Solomon Islands against other countries. The main organisations to which TCSI provides data are outlined below: 



Central Bank of Solomon Islands

World Bank



Solomon Islands Chamber of Commerce and Industry

Commonwealth of Nations

More Information

Service Providers

Market Surveillance

Market Statistics

International Connectivity

Consumer Affairs

Dispute Resolution

Interconnection & Access Agreements