Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

The Commissioner, in consultation with the statutory Evaluation Committee, is responsible for the strategic and operational management of the TCSI. TCSI consist of four divisions, comprising cross-functional teams which need to operate in a multidisciplinary environment. This structure is illustrated below:

TCSI Organigram