Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

The Telecommunications Commission as an independent expert statutory authority, charged with the economic and technical management of the telecommunications sector in Solomon Islands.

The Commission’s core functions are to regulate and facilitate the development of the telecommunications, to manage Solomon Island’s radio-frequency spectrum resource, and to safeguard competition and the interests of consumers. The Commission is funded independently of parliamentary budget appropriations, through services licences fees paid to the Commission by the operators. In the exercise of its statutory powers and functions the Commission is not subject to the direction and control of government ministers.

The Commissioner, in consultation with the statutory Evaluation Committee, is responsible for the strategic and operational management of the organisation. The Commission office is made up of commissioner, professional staff, and support staff. The Commission’s structure is illustrated below: