Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

The Commission has the exclusive power to allocate and assign all frequencies in the radio spectrum in Solomon Islands. Individuals and organisations operating in the Solomon Islands that transmit and receive radio communications are required to do so in a manner that is consistent with the determinations, orders, regulations or directions of the Commission.

Please consult part 7 of the pdf Telecommunications Act (2009) (627 KB)  for more details.

Under Part 7 of the Act, the Commission also has the authority to prescribe requirements for radio spectrum licences and for authorisation for the use of radio equipment (including technical requirements and standards related to radio interference) and procedures that are applicable to the use of the radio spectrum and equipment as part of the Commission’s spectrum management function.

The Commission ensures that the radio spectrum is managed and used in a manner that is open, non-discriminatory, competitively neutral, objective, efficient, progressive and consistent with international standards while being in line with the needs of Government departments.

In carrying out this function, the Commission is required by the Act to establish a liaison committee to handle allocation and assignment of radio spectrum, and to hold public enquiries and consult service providers (among others) and work with other countries and international organisations.

The Commission continues to deploy its radio frequency signal monitoring equipment to support the Commission’s monitoring programme for radio licence compliance and signal interference enforcement.

In 2018, the National Spectrum Management Database made substantial progress and the Commission envisages the database will enhance the administrative aspects of spectrum management in Solomon Islands. The national database uses the ITU SMS4DC software and the APT AFIS web based software and aligns Solomon Islands with the ITU Regional Regulations and the objectives of the Telecommunications Act.

More Information

Spectrum Licence

Spectrum Plan

Spectrum Allocation

Numbering Plan

Equipment Approval