Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

Folder Legislation

The following are Legislation that are relevant to or related to the work of the Commission as well as Orders, Determinations and Directions issued by the Commission. These files may be downloaded, saved and printed.


Folder Gazette Notices


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pdf Telecommunications Act 2009 ( pdf, 627 KB ) (8189 downloads) Popular