Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

Anti-Competition

The Commission is required under Part 8 of the pdf Telecommunications Act (2009) (627 KB)  to monitor competitive practices in the Solomon Islands. Service providers are not permitted to enter into contracts which negatively affect or lessen competition in a telecommunications market.

Anti-competition practices include but are not limited to the following practices:

  • Fixing the retail price or other conditions of trading;
  • Apportions, shares or allocates a market (or markets) among themselves or other service providers;
  • Prevents or restricts the supply or acquisition of a service to or from a person or group of persons;
  • Requires of unfairly induces a supplier to refrain from selling to another service provider;
  • Imposes unfair restrictions on who other persons may deal with in a market;
  • Competes unfairly in a market by cross-subsidising a service from a service that is not available in another, competitive, market;
  • Competes unfairly in a retail market by reducing the profit margin available to a competing service provider in a manner that adversely affects the market conditions;
  • Supplies a service at prices below cost for a substantial period time such that competitors are at risk of being driven out of the market;
  • Bundles offered services in a manner that unfairly offers discounts for one or more of those services;
  • Purposefully pre-emptively acquiring scarce resources (including rights of way) that are required by another service provider for their operations with the intention to unfairly deny the use of the resource to the other service provider;
  • Adopting technical specification for networks or facilities with the purpose of preventing interoperability with another service providers’ network or facility.

The Commission may take actions in order to substantially reduce competition in a market.

Under certain conditions the Commission has the authority to exempt a practice or contract from Anti-Competition rules. Agreements between service providers that may exhibit anti-competitive characteristics are also allowed under certain conditions.

Please contact the Director of Markets and Competition for more information.

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