Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

The Commission is responsible for issuing licences, orders, determinations and directions with regards to the geographical coverage, service deployment, key performance and quality of service requirements for operators.

Geographical coverage is expressed as a percentage of the population of the Solomon Islands, based on the population estimates set out in Appendix D of the pdf Telecommunications Act (2009) (627 KB) .

See the Market Statistics page for more information on coverage statistics since 2009.

Maps of Operator towers are also available for download - maps are made available only in PDF or image format. A combined map of all Service Providers towers can be found hereContact us if you would like to request maps in other formats.

See below for an interactive map of Operator Towers as of 31 July, 2020. Select an operator from the provided options to display a corresponding map below. Visitors using smartphones may need to zoom out or scroll the map to view all locations.