Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

The Commission may order service providers to produce specified documents or information and may order a person to take specific actions or to cease specific actions that are required or prohibited by the pdf Telecommunications Act (2009) (627 KB)  or a determination, order, direction or licence issued under it. While enforcing the provisions of the Telecommunications Act, the Commission may, with the guidance of the courts, search or seize property and may require the attendance of witnesses, however, information or documents that have been provided to the Commission are not admissible against that person in criminal proceedings.

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