Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

The Commission’s Regulatory Resources Unit is responsible for regulating Solomon Islands telecommunications sector through licensing. This includes regulation through the issuance of class licences to telecommunications service providers for the operation of telecommunications networks in the Solomon Islands or for the services provided on those networks and through the issuance of radio frequency spectrum licences.

Spectrum licences also grant authorisation for the use of specific radio equipment, provided such equipment comply with technical requirements and standards related to radio interference set by the Commission.

The Commission as regulator of the telecommunications sector is also responsible for the enforcement of the provisions of the  Telecommunications Act (2009) and the specific requirements of licences issued under the Act. The Commission is also the administrator of Solomon Islands’ country code top level domain (ccTLD) although this role is delegated to Our Telekom.

More Information


Spectrum Management