Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

Folder National Policies

The following are National Policies that are relevant to or related to the work of the Commission. These files may be downloaded, saved and printed.


Toggle Title Date
pdf National ICT Policy ( pdf, 1.23 MB ) (3686 downloads) Popular
pdf National Broadcast Policy ( pdf, 890 KB ) (1329 downloads) Popular