Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

The Commission is responsible for the preparation, issuing and maintenance of an updated national radio spectrum plan and any other related radio spectrum plans, frequency band plans and plans for the migration of spectrum use to different bands.

This responsibility is part of the Commission’s radio spectrum management function and the Commission carries out this role in compliance with the pdf Telecommunications Act (2009) (627 KB)  and with the aim to enhance the long-term well-being of the population of the Solomon Islands with particular emphasis on availability, affordability, quality of services and the kinds of telecommunications services that are available in the Solomon Islands.

The Commission uses these plans to allocate frequency bands and to produce a range of frequency licences suitable for use in the Solomon Islands.

More Information

Spectrum Allocation

pdf National Radio Frequency Spectrum Plan (2.23 MB)