Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

The Commission prescribes technical rules and standards applicable to telecommunications equipment used by service providers and individuals in the Solomon Islands to ensure against damage or quality degradation to the telecommunications networks or services and safeguard the public.

In general, where equipment has received approval in other major markets such as Australia or New Zealand, it will be approved for Solomon Islands with further enquiry.

The Commission also prescribes the conditions and approval processes necessary for the manufacture or import of telecommunications equipment in and into the Solomon Islands.

The Telecommunications Commission is required to carry out public consultations on the effect of intellectual property laws on the development of telecommunications networks and services in Solomon Islands and may make recommendations to the Minister regarding such matters.

The Commission is developing a generic type approval for communications equipment. In the meantime the technical rules, standards and conditions which will apply for type approval compliance process verifications by the Commission are set out below.

  1. Technical Documentation of the Equipment
  2. Type Approval Certificate (FCC, ANSI, ETSI, ITU)
  3. Letter of Authorisation (If applicant is an authorised agent or supplier)
  4. Electromagnetic Compatibility (EMC) Report
  5. Safety Reports (Optional)
  6. User Manual (Optional)

Current equipment approvals range from Wireless Car Keys and iPhones to Watches with Bluetooth capabilities and Remote Controls.

More Information

Spectrum Licence

Contact us for details and list of equipment approval