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The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

(TCSI): The work of COVID-19 emergency responders stationed at Solomon Islands’ common border with PNG has been given a much needed boost with increased communications capabilities.

New satellite disks were installed in the Shortland and surrounding islands to increase communications coverage in the area.

The communication systems were installed by technicians from local telecommunications service providers, SatSol and Our Telekom with support from the Government’s ICT Support Unit.

The communications specialists are part of the country’s Emergency Telecommunications Cluster, activated under a national State of Emergency declared on the 25th March.

The telecommunications cluster reports directly to the National Disaster Operations Committee (N-DOC) and is part of a broader network of emergency response clusters that fall under the country’s national disaster framework.   

The Shortland islands are part of Solomon Islands’ second and largest emergency zone which covers two provincial boundaries from the Shortland islands to the townships of Gizo, Noro and Taro.

The emergency zones were set up in response to the coronavirus pandemic which has infected more than 4 million people world-wide and claimed the lives of more than 300,000 people globally.

Solomon Islands is yet to register a positive case of the deadly respiratory virus and the border control measures are part of the Government’s efforts to maintain this status quo.

The Police and emergency response teams are stationed at the Shortland Islands emergency zone to maintain Solomon Islands’ closure of its international maritime borders with PNG.

The newly installed satellite disks are expected to increase the capabilities of these first responders who currently rely on coverage from 3 mobile network towers to communicate with residents in the area.

Patrolling the vast seas straddling the common border with PNG’s island of Bougainville is a challenge at the best of times for the emergency teams who rely a lot on information received from local residents to coordinate their border blockade.

The satellite disks are expected to help alleviate some of this difficulty with new installations at Kulitanai Police Station, Harapa and Kariki Police Posts and Nila Hospital.