Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

(TCSI): Solomon Islands leading telecommunications service provider has launched a free mobile phone plan for its customers across the country.

The plan can be accessed monthly through Telekom’s Red Hot service and is a relief offer that bundles together an hour of airtime, 1GB of data and 100 text messages free of charge.

According to statements from the local telecommunications service provider, the free bundle is aimed at encouraging users to work and communicate from the convenience of their homes.

The product is aligned with social distancing measures advised by the Ministry of Health and Medical Services (MHMS) as a preventative measure against any possible spread of corona virus (COVID-19) in the country.

The RedHot Free Wan Bundle is the latest initiative by Our Telekom to help its customers stay connected during the current national State of Emergency (SoE) being enforced throughout the country.

Our Telekom is part of Solomon Islands’ Emergency Telecommunications Cluster operating under the Infrastructure National Disaster Operations Committee (N-DOC) as emergency respondents and has played a key role in supporting Government efforts in preparing and responding to any potential corona virus outbreak in the country.

The company’s support to the Government so far has mainly been in the form of assistance to the Ministry of Health’s Honiara Emergency Operations Center (HEOC).

Our Telekom is providing high speed broadband internet access to the medical centre and has also issued a short code toll free information line for the center’s use during the emergency period.

Meanwhile, the local company is also working closely with both the University of South Pacific (USP) Campus in Honiara and the Solomon Islands National University (SINU) to enable alternative bandwidth solutions to provide greater value and to support students working outside of their campuses.