Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

Folder Gazette Notices

Documents

Toggle Title Date
pdf Order No. 20 of 2020: Appointment of Interim Commissioner ( pdf, 113 KB ) (105 downloads) Popular
pdf Order No. 121 of 2017: Telecommunications (Supplementary Licence Fee) Regulations ( pdf, 116 KB ) (87 downloads)
pdf Order No. 020 of 2009: Notice of Funding Deficit ( pdf, 197 KB ) (241 downloads) Popular
pdf Order No. 020 of 2009: Commencement Notice ( pdf, 13 KB ) (78 downloads)
pdf Order No. 020 of 2009: Appointment of Telecommunications Commissioner ( pdf, 27 KB ) (75 downloads)
pdf Order No. 003 of 2013: Telecommunications (Bemobile Change of Control) Amendment Administrative Order 2013 ( pdf, 31 KB ) (265 downloads) Popular
pdf Order No. 003 of 2013: Telecommunications (Bemobile Change of Control) Amendment Administrative Order 2013 ( pdf, 146 KB ) (177 downloads) Popular
pdf Order No. 002 of 2013: Telecommunications (Class Licence Amendment) Administrative Order 2013 ( pdf, 38 KB ) (78 downloads)
pdf Order No. 002 of 2011: Telecommunications Commission (Self Provision) Exemption Order 2011 ( pdf, 130 KB ) (156 downloads) Popular
pdf Order No. 001 of 2013: Telecommunications (Bemobile Change of Control) Amendment Administrative Order 2013 ( pdf, 39 KB ) (74 downloads)
pdf Order No. 001 of 2011: Telecommunications Commission (Establishment of a Class Licence) ( pdf, 869 KB ) (283 downloads) Popular
pdf Order No. 001 of 2011: Telecommunications (Class Licence) Administrative Order 2011 ( pdf, 136 KB ) (81 downloads)
pdf Order No. 001 of 2010: Telecommunication Commission (Bemobile Service Licence Amendment) Administrative Order 2010 ( pdf, 29 KB ) (75 downloads)
pdf 2013 Telecommunications Order (page 1) ( pdf, 31 KB ) (80 downloads)
pdf 2013 Telecommunication Order (page 2) ( pdf, 26 KB ) (74 downloads)
pdf 2013 Telecommunication Order (page 2) ( pdf, 26 KB ) (187 downloads) Popular
pdf 2011 Class License Administration Order ( pdf, 1.01 MB ) (235 downloads) Popular
pdf 2010 Telecommunications (Transitional Licence Fees) Regulations ( pdf, 44 KB ) (86 downloads)
pdf 2010 Telecommunications (Transitional Licence Fees) Regulations ( pdf, 70 KB ) (173 downloads) Popular
pdf 2010 Orders and Determinations ( pdf, 37 KB ) (155 downloads) Popular