Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

The Commission allocates and assigns frequency bands and determines any matters relating to the transmission or reception of radio communications (whether by satellite, terrestrial or other means) in accordance with the Spectrum Plans.

This responsibility is part of the Commission’s radio spectrum management function.

In carrying out this responsibility, the Commission may prescribe classes or other types of radio spectrum and radio equipment and has the power under the pdf Telecommunications Act (2009) (627 KB) to require licensing, adopt standards or set procedures, conditions and restrictions applicable to use of the radio spectrum and radio equipment.

The Commission may, by Regulation, set annual fees for the right to use particular spectrum bands. These fees will be set by the Commission after taking into consideration rationing of the radio spectrum bands and will be paid into the Universal Access Special Fund.

More Information

Spectrum Plan

Numbering Plan

Equipment Approval